Privacy Statement

We regularly update this notice. This privacy statement was last updated on 23rd May 2018. For more information on our Privacy Policy and data storage please send data requests to:

240a Shrewsbury Road
E7 8QP

or [email protected]

Collecting Your Information

This privacy statement tells you what will happen to any personal information collected by Care4Calais. This applies to information we collect from:

  • Forms on our website
  • E-mail
  • Our subscribe button
  • Personal Contact
  • Cross-organisation referral

What We Do With Your Data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, health and safety or reporting requirements.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those who have a need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We may take secure backups of this data and store these on a server in the EU. The data provided will only be kept for as long as is necessary to carry out the functions it is needed for then it will be destroyed securely.

Please see specific data processing and storage details below:

Volunteers: Your data will be used to contact you individually with information during the volunteer application process and will only be provided to a third party when we are required to do so by law. In the longer term this information may be stored for up to six years following your volunteer induction in line with legal requirements, or for the length of your volunteering with Care4Calais.

We will not store the personal information of any person who does not attend a volunteer induction within six months of registering their interest. All information is stored electronically and is systematically cleared if unnecessary to support the volunteer.

Service Users: We will use your information to provide services to you and to decide whether referral to other services is useful for you. Your information will be held securely within Care4Calais and will only be accessible to staff and certain volunteers.

We can only share your data with other organisations if you have given us your permission and will only do so if it is necessary in order to provide our service to you. Care4Calais will not let other people see your data without your consent, unless we are required to by law or if there is a risk of serious harm or threat to life.

Newsletters: All volunteers and supporters who have given us permission will receive a regular newsletter with updates about the charitable work we do at Care4Calais. This newsletter will be sent via Mailchimp and if you wish to unsubscribe from these updates, please use the unsubscribe button at the end of the e-mail newsletter.

Access To Your Information

You have the right to request a copy of all the information that we hold about you. If you would like a copy of some or all of your personal information please contact Care4Calais at:
240a Shrewsbury Road
E7 8QP
or [email protected]

You can ask us to change anything that is wrong, and you can ask us to delete some or all of your information at any time (although this may prevent us from providing our services to you) as long as this is not something that we are required to hold by law.

Listening and responding to feedback from our supporters and members is very important to us.

You can make a complaint or raise a concern about how we process your personal information by contacting [email protected]

We will acknowledge a complaint about any aspect of our data protection policy within 5 working days and aim to resolve complaints within 10 working days of receiving it. If you are not happy with how we have handled your complaint, you can contact the Information Commissioner’s Office (which is responsible for upholding information rights in the UK) or the Fundraising Regulator (which is responsible for overseeing fundraising activities carried out by charities and similar organisations in the UK). Alternatively, you may choose to contact these bodies directly, regardless of whether you have raised the complaint with us first.

Data Protection Policy Statement

Care4Calais regards the lawful and correct treatment of personal information as very important to successful operations and to maintaining the confidence of those with whom we deal. We will always do our utmost to ensure that our organisation treats personal information lawfully and correctly. To this end we fully endorse and adhere to the Principles of Data Protection as in the Data Protection Act that will come in to full force on 25th May 2018.

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